Eagle Activity Tours Contract
A booking form must be filled in to book your holiday. By signing the booking form, that person accepts the terms of the booking conditions for all persons named on the booking form. We are responsible for monies paid to Eagle Activity Tours from the moment a reservation is made.
Paying For Your Trip
In order to reserve your place, a deposit must be paid by the requested booking date. The full balance must also be recieved prior to the specified date. Late bookings must be paid for in full.
Cancelling Your Holiday
To cancel your holiday, the person who has made the booking form must write to us. We will cancel the holiday on recipt of your letter. To cover our administration costs in cancelling your holiday, we will ask you to pay cancellation charges as set out below. Deposits are non-refundable.
Peroid of written notice prior to your departure:
More than 42 days
29 - 42 days
15 - 28 days
1 - 14 days
Cancellation charge as a percentage of the holiday cost:
Deposit
30% of total payment
50% of total payment
Full cost of holiday
Passports
A full 10-year British Passport is required for holidays with Eagle Activity Tours. Holders of non-British passports should check with the relevant consulate whether they require any special permits or visas.
We Change or Cancel Your Holiday
It is unlikley that we will have to make any changes to your holiday. However, we do plan our holidays many months in advance, therefore we may need to make some minor changes. We have the right to do this at any time.
Prices
Before you book your holiday we can increase or decrease brochure prices. When you have booked your holiday and paid your deposit, we will not ask you to pay any extra charges because the value of the pound may have changed.
Our Responsibilities
We are responsible for making sure the holiday you book with us is supplied as described in our brochure and that the services provided are of a reasonable standard. We are also responsible for the actions and failures of our employees.
Complaints
If you are not satisfied with any of the services we have agreed to provide, you must inform us as soon as possible, so that we can deal with the problem immediately.
Unreasonable Behaviour
If a representative of the company believes that your behaviour is at any point unreasonable, he/she holds the right to refuse you to take part in any of the tours activities. In this case your contract with Eagle Activity Tours is ended and we will no longer be responsible for you.